Do you know the basic rules of telephone communications? Would you know how to use the phone according to the occasion?
Here is a list of the top ten telephone mistakes:

1. Assuming other recognize who you are from your voice.
2. Speaking unclearly, muffled or with food in your mouth.
3. Not listening.
4. Speaking harshly or with intimidating tones.
5. Talking to others in the room, while on the telephone.
6. Hanging up without speaking, or apologizing for wrong number.
7. Forgetting you have placed people on hold.
8. Interrupting while others are talking.
9. Leaving long messages or unclear messages.
10. Ending the call abruptly.
    What is proper telephone protocol? Read on...................